Sometimes KS invite mails are blocked by spam prevention software. If the KS mails are not in junk mail, then your corporate security might not be allowing the mails through. This happens from time to time. A combination of the following steps usually resolves the issue:
- 'White flag' the domain @knowledgesmart.net.
- 'White flag' the domain @ks-server.net.
- 'White flag' mails from email@example.com.
That should allow the mails to work OK. However, if they are still getting blocked, there is one more thing to try. Our hosting company sometimes uses a relay server in Germany, called kundenserver.de.
- 'White flag' the domain @kundenserver.de.
That should sort everything out, from a corporate mails point of view.